Refund policy

💬 Refund Policy

At 3AM MIAMI, we take pride in the quality and care we put into every piece. Please review our refund and return policy below before placing your order.

🚫 All Sales Are Final

We do not offer refunds or exchanges for items unless they are damaged or defective. This includes:

  • ❌ Incorrect sizing (check our size guide before ordering)

  • ❌ Change of mind

  • ❌ Shipping delays (beyond our control)

Please double-check your order before completing your purchase!

🛠️ Damaged or Defective Items

If your item arrives damaged, we’re here to help. You are eligible for a refund, exchange, or store credit only if the item is damaged or defective when you receive it.

📝 To qualify:

  • Contact us within 7 days of receiving your order

  • Provide your order number

  • Share clear photos of the damaged item

  • Return the item unused and in original packaging (if requested)

📧 Start a Claim

Email us at: [your email]
Subject Line: Damaged Item – Order #[YourOrderNumber]

Include:

  • Your full name

  • Order number

  • Photos of the damage

  • Preferred resolution (refund, exchange, or store credit)

We’ll respond within 2–3 business days.

📦 Return Shipping

If a return is needed, we’ll provide a prepaid return label—no extra cost to you.

Thank you for supporting!
Your satisfaction means everything to us.